Q1: What should I do if this unit can't charge up?
A: If the unit fails to charge up, please follow these steps:
1. Charge it using a USB-C cable and a wall charger (wall charger not included) for a complete overnight period.
2. If the issue persists, please contact us at contact@gooloo.com and make sure to attach your order ID for reference.
We apologize for any inconvenience caused and are committed to assisting you further.
Q2: What should I do if this unit can't charge other devices?
A: Please attempt to charge the device using a different charging cable. If it successfully charges with the alternative cable, it indicates that the charging cable we provided is defective—we will provide you with a new one. However, if the device still does not charge even with the alternate cable, please contact us via email at contact@gooloo.com. Kindly remember to attach your order ID for reference. We apologize for any inconvenience caused and assure you of our commitment to assist you further.
Q3: Can this unit charge other devices while it is being charged?
A: No.
Q4: How often does this unit need to be recharged?
A: It would be best to recharge it every 3 months.
Q5: Why does it shut off when charging earbuds and smartwatches for a while?
A: This unit may shut off automatically when charging for devices that need light charging current, such as headphones, smartwatches, etc. Since there is a minimum load current limitation (200mA) on this unit, it will be automatically off if the load current is less than 200mA.
Q6: What's the difference between PSI, BAR, KPA, and KG/CM²?
A: PSI, BAR, KPA, and KG/CM² are air pressure units. Before setting the inflation pressure, please select the correct measurement unit, otherwise, it may cause accidents such as tire bursts (The common unit conversion is: 1BAR=14.5PSI, 1BAR=100KPA, 1BAR=1.02KG/CM²).
